Refund policy
Last updated: 12 July 2026
Personalised products
Every customized Frame & Flame product is designed by you through our Meridian studio, making it a bespoke, personalised item. Personalised print-on-demand orders like ours are exempt from the standard 14-day "change of mind" cancellation right under the UK Consumer Contracts Regulations 2013 — once production has started, we can't offer a refund or exchange simply because you've changed your mind.
This doesn't affect your right to a repair, replacement, or refund if something's actually gone wrong — see "Damages, faults, and incorrect items" below.
Damages, faults, and incorrect items
Please inspect your order as soon as it arrives. If your print is damaged, faulty, or not what you ordered, email us at anmol.ali.ee@gmail.com within 14 days of delivery with photos of the issue and your order number. You won't need to post anything back to us — we'll evaluate the issue from your photos and either send a replacement at no extra cost or issue a refund, whichever you'd prefer.
Exchanges
Because each print is produced specifically for you, we can't offer like-for-like exchanges. If you'd like a different size, frame, or design, the quickest route is to place a new order — and if there's a genuine fault with your original item, we'll refund or replace that one under "Damages, faults, and incorrect items" above.
Refunds
Once we've reviewed your issue and approved a refund, you'll be refunded automatically to your original payment method within 10 business days. It can take your bank or card provider a little longer to show it. If more than 15 business days have passed since we approved your refund and you still haven't received it, contact us at anmol.ali.ee@gmail.com.
How to get in touch
Email anmol.ali.ee@gmail.com with your order number and, for damaged or faulty items, photos of the issue — we'll take it from there.